Shipping policy
Shipping Policy
Effective Date: 24 August 2026
Thank you for shopping with FERAL Store. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.
1. Shipping Locations
We currently ship products to eligible delivery addresses across India.
Some locations, pin codes, or products may not be serviceable due to courier, supplier, or logistical limitations.
If your location is not serviceable, we may contact you regarding your order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
In some cases, processing may take longer due to:
- High order volumes
- Product availability
- Supplier processing times
- Public holidays
- Unexpected operational circumstances
3. Delivery Time
After dispatch, orders generally take approximately 4–10 business days to arrive, depending on the destination, courier service, supplier location, and other logistical factors.
The estimated delivery period is not a guaranteed delivery date.
Remote locations and areas with limited courier services may require additional time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on selected products, orders, promotional campaigns, or locations.
We reserve the right to change shipping charges or promotional shipping offers without prior notice.
5. Tracking Your Order
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
6. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances outside our reasonable control, including:
- Weather conditions
- Natural disasters
- Courier delays
- Transportation disruptions
- Public holidays
- Government restrictions
- Incorrect or incomplete delivery information
- High demand or seasonal delays
- Supplier or fulfilment delays
We will make reasonable efforts to assist you in case of a significant delivery delay.
7. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, house/building number, street, city, state, and PIN code.
FERAL Store is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
If you contact us before dispatch, we will make reasonable efforts to update the address where possible.
8. Failed Delivery
If a courier attempts delivery and the package cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or fails to respond to the courier, the shipment may be returned to the sender or supplier.
Any refund or re-shipping in such circumstances will be handled according to our Refund and Cancellation Policy.
9. Damaged or Tampered Packages
If you receive a package that appears seriously damaged, opened, or tampered with, please document the condition of the package before opening it and contact us as soon as possible.
Where appropriate, we may request photographs, videos, order details, or other information to investigate the issue.
10. Third-Party Suppliers and Fulfilment
Some products sold through FERAL Store may be sourced, processed, or fulfilled by third-party suppliers or fulfilment partners.
As a result, products may be shipped separately, arrive at different times, or use different courier services.
The estimated shipping time may therefore vary between products.
11. Delivery Confirmation
An order may be considered delivered when the applicable courier or logistics provider records the shipment as delivered to the provided address.
If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the relevant delivery partner.
12. Contact Us
For questions regarding shipping or delivery, please contact:
FERAL Store
Email: [feralstore23@gmail.com]
Phone/WhatsApp: [9270106057]
Website: [feralstore.co.in]
Last Updated: 24 August 2026